Tyger Host: Customer Support Information

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Customer Support Information

All of our packages come with 24/7/365 Support via our Helpdesk, Forums and Email. Listed below is how to get hold of us using any of the resources listed.

At Tyger Host, we offer 4 avenues of primary support: our Customer Accounts & Support Center, our online support forum, online documentation, and support by email, Support by phone will be enabled in the VERY near future. Here is a brief guide to the different types of support.

Online Support Forums

Our Support Forums contain detailed instructions for just about everything you might need to do with your account as well as provides our clients a interactive way to communicate with both our Sales and Support team as well as other users of iTec Hosting Services.

Customer Accounts & Support Center

Our Customer Accounts & Support Center is our primary support center. Our Customer Accounts & Support Center is where our clients will be able to access their billing information, submit a Support Ticket for most common problems, as well as those occasional uncommon problems.

These Support Ticket's ensure that we receive the information we need to quickly diagnose the problem and provides a reference number for you to use should you require further communications with us regarding your problem.

This system is available 24/7/365 for all of our clients.

Online Documentation

Our Online Manual contains detailed instructions for just about everything you might need to do with your account. This manual is still in development and should be available shortly

Phone Support

Very soon you will also be able to reach us toll free anywhere in Canada or the United States by phone. Once enabled, telephone support will be available Monday to Friday from 10:00 AM to 1:00 AM Monday to Friday and from 10:00 AM to 5:00 PM Saturday & Sunday. All times Eastern Time Zone.

Other Resources

If you are looking for scripts or tutorials, check out our soon to be published Webmaster Resources page.

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